16 Aug
|
Ziphertech
|
Chennai
16 Aug
Ziphertech
Chennai
Build & mentor team of QA managers & analysts. Define & maintain quality management framework across all e-commerce BPO processes. Oversee QA strategies, audits & pip's. Conduct root cause analysis for quality failures & implement corrective actions.
Required Candidate profile
18 yrs exp in BPO industry. with 12+ yrs in transactional quality in e-commerce BPO or voice process. Exp in SLA, KPI management in Voice process quality. Exp in data analysis, reporting & insights.
📌 General Manager Quality (Chennai)
🏢 Ziphertech
📍 Chennai