E-commerce Operations & Customer Experience Executive (Mumbai)

E-commerce Operations & Customer Experience Executive (Mumbai)

16 Aug
|
Dash Glasses
|
Mumbai

16 Aug

Dash Glasses

Mumbai

Dash Glasses is an AI smart-glasses brand based in Jaipur. We sell across our own website, Amazon, and retail, and we have 1,000+ customers across India.

We are hiring 2 people to own our daily operations and customer conversations end to end. This is a hands-on execution role, not a strategy role.

What you'll own

- Process daily orders on Shiprocket and Amazon — dispatch, tracking, returns and NDR follow-up
- Call customers to confirm COD orders, collect prescription lens details, and close lens sales (₹1,000-3,000 per sale, with a bonus to you on every close)
- Handle WhatsApp queries, reply to ad comments, and onboard happy customers into our referral community

You're a fit if





- You're a natural talker - comfortable making 20-30 calls a day in Hindi & English without reading off a script
- Experience on Shiprocket or a similar courier/seller panel is a plus, not mandatory. We'll train you
- You can run your day independently without being asked twice

Details

Salary: ₹12,000 to ₹20,000 per month, based on experience, plus incentive per lens sale

Timings: 10:00 AM to 7:00 PM, 6 days a week

Office: Golden Leaf, Tonk Road, near Gandhi Nagar Railway Station, Jaipur

Joining: immediate preferred

We call shortlisted candidates within 24 hours.

📌 E-commerce Operations & Customer Experience Executive (Mumbai)
🏢 Dash Glasses
📍 Mumbai

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