Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience provider, established in March 2020 and expanding to 13 centers across India, Egypt, and the UAE. The company supports over 20 global clients across 48 lines of business with omnichannel solutions that enhance customer experiences and drive operational excellence. Technotask works across diverse industries including FinTech, BFSI, Retail, E-Commerce, Health-Tech, Edu-Tech, and more, partnering with leading brands such as Meesho, FloBiz, and Swiggy.

Its service portfolio covers voice, email, and chat support, catalogue and logistics management, L2 support, automation solutions, outbound and inbound support, lead generation, quality audits, and backend support. Technotask continues to expand its global presence and invites professionals to join in reshaping the future of customer experiences.

Role Description The Customer Support Specialist is a full time, on-site role based in Bhopal, responsible for delivering high-quality support across voice, email, and chat channels. This position involves handling customer inquiries, resolving issues, and providing clear, accurate information to ensure a positive customer experience and high satisfaction levels. Day-to-day activities include troubleshooting basic technical problems, documenting interactions in internal systems, and following established processes and scripts while using sound judgment.





The specialist will collaborate with team members and supervisors to escalate complex cases, share customer feedback, and support continuous improvement of support procedures. The role also requires adherence to performance metrics, company policies, and data privacy and security standards.

Qualifications

- Candidates should possess strong Customer Support skills with a focus on Customer Satisfaction.
- Candidates should possess excellent Interpersonal Skills for clear communication and relationship-building.
- Candidates should possess Technical Support capabilities to troubleshoot and resolve basic technical issues.
- Candidates should possess Analytical Skills to interpret customer issues, identify patterns, and suggest improvements.
- Proficiency in spoken and written English and Hindi; additional regional languages are an advantage.
- Ability to work in a fast-paced, target-driven environment and manage multiple customer interactions efficiently.
- Prior experience in BPO, customer service, or contact center operations is preferred but not mandatory for strong entry-level candidates.
- Basic computer literacy, including use of CRM tools, email platforms, and common office applications.
- Minimum educational qualification: higher secondary (12th pass); a diploma or bachelor’s degree in any discipline is an added advantage.

📌 Customer Support Specialist (Bhopal)
🏢 Technotask Business Solutions
📍 Bhopal