Job Title: Customer Support Executive

Company: Haptik

Location: Mumbai (Work from Office)

Salary: ₹35,000 – ₹50,000 per month

Work Schedule: 6 Days a Week | Rotational Shifts

About Haptik

Haptik is one of the world’s largest conversational AI companies, building intelligent virtual assistants that transform customer experiences. With millions of users engaging through our platform, we are on a mission to make customer support fast, personalized, and available 24/7.

Key Responsibilities

- Handle customer queries via calls, emails, or chats in a prompt and professional manner.

- Troubleshoot issues and provide accurate information or escalate to the relevant teams when necessary.

- Maintain a high level of customer satisfaction by ensuring timely resolutions.

- Document customer interactions in internal tools and follow standard operating procedures.

- Work in close collaboration with cross-functional teams like Product, Engineering, and Quality.





- Meet performance KPIs like First Response Time, Resolution Rate, CSAT scores, etc.

Who We’re Looking For

- Education: Graduate in any discipline

- Experience: 1–3 years in customer support (Voice/Chat/Email) – preferably in tech/SaaS/consumer apps

- Skills:
- Excellent verbal and written communication in English

- Problem-solving attitude with a calm and empathetic demeanor

- Tech-savvy and quick to adapt to new tools or platforms

- Ability to work in a fast-paced, team-oriented environment

What You’ll Get

- Market-competitive salary with performance bonuses

- Health insurance and wellness benefits

- Opportunity to work with some of the brightest minds in AI

- Fun, collaborative, and high-growth startup culture

- Internal mobility and learning opportunities

📌 Customer Support Executive, Haptik in Mumbai
🏢 Haptik
📍 Mumbai