Job Summary

We are looking for a Customer Success Executive (CRE) who will be responsible for building and maintaining strong customer relationships, assisting customers throughout their journey, addressing queries, coordinating follow-ups, and ensuring a positive customer experience. The ideal candidate should have excellent communication and interpersonal skills, a customer-focused approach, and the ability to work towards customer engagement and conversion targets.

Key Responsibilities

- Handle inbound and outbound customer calls professionally and effectively.
- Understand customer requirements and provide accurate information about the company’s products and services.
- Guide customers based on their requirements and provide suitable solutions.
- Address customer queries, concerns, complaints, and feedback promptly.
- Build and maintain strong relationships with customers through regular communication and follow-ups.
- Follow up with customers to ensure satisfaction, continued engagement, and repeat business.
- Identify opportunities for customer retention, upselling, and cross-selling.
- Maintain accurate records of customer interactions, follow-ups, and customer details in the CRM.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Follow up with leads and customers and support the conversion process.
- Meet assigned daily/weekly call, engagement, and conversion targets.




- Maintain a high level of professionalism and ensure a positive customer experience at every interaction.

Requirements
- Minimum 2 years of experience in Customer Relations Executive (CRE), Customer Success, Customer Relationship Management, Telecalling, Inside Sales, or Call Center roles.
- Excellent verbal communication skills in Malayalam and English.
- Strong customer handling, convincing, negotiation, and interpersonal skills.
- Basic computer knowledge and familiarity with CRM systems.
- Strong follow-up and problem-solving abilities.
- Customer-focused attitude with a professional and approachable manner.
- Ability to work effectively in a target-driven workplace.

Preferred / Add-On Experience
- Experience working as a CRE or Customer Relations Executive in a cosmetic, aesthetic, dermatology, or plastic surgery clinic will be an added advantage.
- Experience handling customers or patients in cosmetic, aesthetic, dermatology, or plastic surgery-related services will be preferred.
- Experience in lead follow-ups, appointment coordination, customer conversion, and retention is an added advantage.
- Strong sales and relationship-building skills.

Working Location Kochi, Kerala

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits

- Health insurance

Work Location: In person

📌 Customer Success Executive (Kochi)
🏢 SAMEDHA AYURVEDICS
📍 Kochi