About The Company

Policybazaar.com is a leading digital insurance marketplace committed to simplifying the process of purchasing insurance policies for consumers across India. Established with the vision of making insurance accessible, transparent, and hassle-free, the company offers a wide range of insurance products including health, life, motor, and travel insurance from top insurers. With a customer-centric approach and cutting-edge technology platform, Policybazaar has revolutionized the insurance buying experience, enabling users to compare policies, understand coverage options, and make informed decisions.

The organization prides itself on its dynamic work environment, continuous growth, and dedication to delivering excellent customer service.

About The Role

We are seeking enthusiastic and dedicated Customer Support Executives to join our vibrant team at Policybazaar.com in Gurugram, Haryana. As a Customer Support Specialist, you will serve as the primary point of contact for our customers, addressing their inquiries and resolving issues related to insurance policies. This role requires excellent communication skills, patience, and a customer-first attitude to ensure high levels of satisfaction and foster trust in our brand.

The ideal candidate will be responsible for managing inbound and outbound calls, providing accurate policy information, and ensuring timely resolution of customer concerns. This on-site position offers an excellent opportunity to develop your career in a fast-paced, innovative environment focused on customer excellence.

Qualifications The ideal candidate should possess a graduation degree from a recognized university. Freshers as well as experienced professionals are encouraged to apply. Fluency in Tamil and English is mandatory, with strong verbal and written communication skills.

Basic proficiency in computers, including MS Office and email applications, is required. Candidates should demonstrate patience, empathy, and problem-solving abilities to handle diverse customer queries effectively.



Prior experience in customer support roles is advantageous but not mandatory, as comprehensive training will be provided.

The candidate must be willing to work six days a week on a roster basis, with a focus on delivering exceptional service in a dynamic environment.

Responsibilities

- Handle inbound and outbound calls to assist customers with their insurance-related queries and concerns.
- Provide detailed and accurate information regarding insurance policies, premium calculations, and policy statuses.
- Escalate unresolved or complex issues to the relevant internal teams and ensure prompt follow-up for resolution.
- Maintain updated customer records within the CRM system, ensuring data accuracy and confidentiality.
- Deliver qualified and courteous communication to ensure a positive customer experience.
- Achieve daily, weekly, and monthly performance targets set by team leaders.
- Assist customers in understanding policy benefits, coverage options, and claim procedures.
- Participate actively in team meetings and training sessions to enhance product knowledge and customer handling skills.

Benefits Policybazaar offers a competitive salary package ranging from 2.5 LPA to 4 LPA, complemented by performance-based incentives. Employees will have access to a supportive work environment with opportunities for skilled growth and development. The company provides comprehensive training to ensure your success in the role. Additionally, employees benefit from a collaborative team culture, flexible working hours on a roster basis, and the chance to be part of a rapidly expanding organization at the forefront of the insurance industry. Health benefits, insurance coverage, and other employee welfare programs are also part of the overall compensation package.

Equal Opportunity

Policybazaar.com is an equal chance employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, gender, religion, age, disability, or background. We believe in fostering diversity and ensuring that everyone has an equal chance to grow and succeed within our organization.

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