Key Responsibilities

- Handle customer queries related to import/export shipments, bookings, schedules, documentation, and delivery status.

- Coordinate with shipping lines, airlines, transporters, CHA/customs brokers, overseas agents, and internal operations teams.

- Receive and process customer booking requests and coordinate space confirmation.

- Monitor shipments from booking to final delivery and proactively update customers on delays or changes.

- Prepare and share shipment status reports, tracking details, arrival notices, and delivery updates.

- Coordinate documentation such as Bill of Lading (BL), Air Waybill (AWB), Commercial Invoice, Packing List, Shipping Instructions, and other shipment-related documents.

- Follow up on ETD, ETA, vessel/flight schedules, transshipment, container movement, and delivery status.





- Resolve customer complaints and operational issues while maintaining valuable customer relationships.

- Coordinate with the billing/accounts team regarding freight charges, invoices, debit/credit notes, and outstanding documentation.

- Maintain accurate shipment records in the ERP/TMS/freight forwarding system.

- Ensure customer instructions are communicated correctly to the operations team.

- Follow company SOPs and ensure compliance with applicable shipping and customs requirements.

- Support the sales team by providing operational information and customer-specific shipment updates.

- Maintain regular communication with overseas agents and customers through email and phone.

Pay: Up to ₹60,000.00 per month

Work Location: In person

📌 Customer Service- Freight forwarding (Mumbai)
🏢 Chrono Hire Consulting
📍 Mumbai