Company Description Neptune Logitek Limited is a BSE-listed, fully technology-driven logistics solutions provider offering integrated multimodal transportation across road, rail, sea, air, and coastal networks. The company specializes in freight forwarding, customs clearance, and end-to-end supply chain solutions that ensure efficient, transparent, and real-time cargo movement from origin to destination. With a strong presence across major ports and logistics hubs in India, Neptune supports businesses with reliable and cost-effective logistics operations.

Its focus on technology, efficiency, and reliability enables clients to optimize their logistics performance and maintain a competitive edge.

EDUCATION

Graduate in any discipline, preferably in Logistics, Supply Chain Management, Commerce, or a related field.

TECHNICAL SKILLS

Good knowledge of Freight Forwarding / Logistics operations

Understanding of Import & Export processes

Basic knowledge of Sea Freight and/or Air Freight

Valuable knowledge of shipping documentation

Excellent communication and email drafting skills

Strong follow-up and coordination skills

Good customer-handling and problem-solving abilities

Ability to work under pressure and meet deadlines

Good knowledge of MS Office, particularly Excel and Outlook

Attention to detail and ability to maintain accurate records

Incoterms

BL / AWB procedures

FCL / LCL shipments

Export & Import documentation

Shipping line / airline coordination

Customs clearance process

Container tracking

Freight forwarding terminology

Basic knowledge of destination charges and local charges

DETAILS

Position: Customer Service Executive Department: Customer Service / Operations Industry: Freight Forwarding & Logistics Experience: 1–3 Years Location: [Location] Reporting To: Customer Service Manager / Operations Manager

KEY RESPONSIBILITIES





- Customer Handling: Act as the primary point of contact for customers regarding their shipments; respond promptly to customer inquiries through email, phone, and other communication channels; understand customer requirements and provide suitable solutions; maintain professional and positive relationships with customers; handle customer complaints and coordinate for timely resolution.
- Shipment Coordination: Coordinate with the operations team for smooth execution of export/import shipments; track shipment status from booking to final delivery; provide regular shipment updates to customers; coordinate with shipping lines, airlines, transporters, CHA, overseas agents, and other service providers; follow up on vessel/flight schedules, booking confirmations, container movements, and delivery status.
- Documentation & Follow-up: Coordinate and follow up for required shipment documents; check documents such as Invoice, Packing List, Shipping Bill, Bill of Lading/AWB, Certificate of Origin, etc., as applicable; coordinate with the documentation team for timely preparation and submission of documents; ensure customer requirements and documentation deadlines are properly followed.
- Shipment Tracking & Updates: Monitor shipment milestones and proactively inform customers of any changes or delays; track vessel/flight schedules and transshipment details; inform customers about delays, rollovers, amendments, arrival notices,



and delivery updates; maintain accurate shipment records and status reports.
- Coordination with Internal Departments: Coordinate with Sales, Pricing, Documentation, Operations, Accounts, and Management teams; ensure proper handover of customer requirements from Sales to Operations; follow up on pending issues and ensure closure within agreed timelines; escalate critical shipment or customer issues to the reporting manager.
- Billing & Commercial Coordination: Coordinate with the Accounts team regarding invoices, outstanding payments, and billing-related queries; follow up for approval of additional charges where required; ensure customers are informed about applicable charges before proceeding, wherever required; assist in resolving billing and documentation discrepancies.
- Customer Relationship Management: Maintain regular communication with existing customers; understand customer expectations and identify areas for service improvement; ensure high customer satisfaction through timely communication and proactive follow-up; maintain proper records of customer complaints, requests, and resolutions.

KEY PERFORMANCE INDICATORS (KPIS)

Customer response and query resolution time; Timely shipment updates; Shipment documentation accuracy; Customer satisfaction; Follow-up and closure of pending issues; On-time coordination of shipments; Reduction in customer complaints; Coordination efficiency with internal and external stakeholders

EXPERIENCE

1–3 years of experience in Freight Forwarding, Shipping, Logistics, Customer Service, or Export/Import operations preferred.

PERSONAL ATTRIBUTES

Customer-oriented approach; Responsible and proactive; Good communication skills; Team player; Positive attitude; Strong organizational and follow-up skills; Ability to handle multiple shipments simultaneously

📌 Customer Service Executive (Ahmedabad)
🏢 Neptune Logitek
📍 Ahmedabad