Customer Experience Advisor (Weekend Work Only)

Salary: ₹15,000 to 18,000 monthly

Interview Date & Time

Friday, 14th August 2026 | 11:00 AM IST to 03:00 PM IST

Location: Ashok Nagar, Bengaluru, Karnataka 560001

Career Comeback Professionals || Experienced Professional || Recent Graduates Welcome

We are looking for an ambitious and professional Customer Experience Agent to join our team in India. In this role you will be the voice and face of the website, expertly guiding our customers through the platform, ensuring they get the most out of their profile, and helping our professionals to build their businesses.

Shifts:

We are looking for those interested in part-time hours (Saturday - Sunday, 18 hours/week) to join our Customer Experience Weekend team.

- UK Market: 1:30PM - 10:30PM IST (9AM - 6PM GMT)
- US/CA Market: 6:30PM - 3:30AM IST (9AM - 6PM GMT)

Roles & Responsibilities:

- Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, the US and Global Emails.
- Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented.
- Utilise the Zendesk ticketing system to reply to customer emails and manage support tickets.
- Handle unresolved questions and escalate issues when necessary.
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have.
- Talk with prospective professionals, discussing the various benefits and how we can help them grow their business.




- Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business.
- Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time.

Required Skills:

- Minimum 1 year of experience in a customer-facing/sales role supporting international customers via phone and email
- Experience with customer service software is a plus; we use Zendesk
- Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately
- Ability to build strong rapport quickly and confidently with customers
- A driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries, able to easily adapt to any given situation
- The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and company
- Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin
- Exceptional attention to detail and follow-through

What We Offer :

- 2 days of work per week - only Saturdays and Sundays
- Competitive salary and benefits package - upto Rs.18000 per month
- Commissions and Shift Allowances (as applicable)
- One-way cab facility (office to home)

- Fully stacked snacks counter
- Chance to work with a dynamic and supportive team
- A chance to make a meaningful impact on customer success and satisfaction

Job ID: XTBRKPTJ

📌 ⚡️Customer Experience Advisor (Weekend Team) | Bangalore (Bengaluru)
🏢 Xperteez Technology
📍 Bengaluru