DeoDap is looking for a Customer Care Executive with valuable communication and problem-solving skills. The candidate will be responsible for handling customer queries through calls, chat and email, and resolving issues related to orders, delivery, payments, returns, replacements and refunds.

Key Responsibilities

- Handle incoming and outgoing customer calls professionally.

- Respond to customer queries through calls, chat and email.

- Provide accurate information about products, orders and company policies.

- Assist customers with order tracking, cancellations, returns, replacements and refunds.

- Resolve complaints related to products, payments and delivery delays.

- Record customer queries and resolutions in the customer care system.

- Follow up with customers regarding pending complaints.

- Escalate unresolved cases to the team leader or concerned department.

- Coordinate with logistics,



warehouse and other departments.

- Maintain daily customer interaction and complaint reports.

- Ensure timely resolution and a positive customer experience.

Required Skills and Qualifications

- Good communication skills in Hindi and Gujarati; basic English required.

- Strong customer-handling and problem-solving skills.

- Basic computer knowledge and typing skills.

- Ability to handle difficult customers calmly and politely.

- Positive, patient and customer-focused attitude.

- Graduate or undergraduate candidates may apply.

- Freshers and experienced candidates are welcome.

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits

- Cell phone reimbursement

- Internet reimbursement

Work Location: In person

📌 Customer Care Executive (Rajkot)
🏢 DeoDap International Private
📍 Rajkot