CBS IT-AI Operation Sr Analyst-Sr Associate-HYD Date Posted: 26-06-2026

Job Summary Location: Hyderabad

Reports To Position

Candidate's Job Title: CBS IT-AI Operation Sr Analyst-Sr Associate-HYD

Educational Qualification

B.E/B.Tech, M.E/M.Tech/MS, MBA, MCA

Experience Required (yrs)

4 - 6 years

Join our Digital Workplace team as part of a recent AI Operations function. We are hiring two dedicated specialists to jointly manage the end-to-end lifecycle of third-party AI tools (e.g. Microsoft 365 Copilot, Anthropic Claude) for the enterprise. These roles will ensure smooth integration, proactive support, license optimization, and compliance of AI services across their lifecycle - from intake, operations, evaluation and procurement to daily operations through retirement.

Job Duties

- AI Tool Lifecycle Management: Oversee intake, evaluation, onboarding, and decommissioning of third-party AI solutions. Coordinate vendor engagement for new AI tool requests, renewals, and upgrades to ensure smooth adoption and contract compliance.
- License Procurement &

• Administration

: Manage procurement of AI software licenses and subscriptions, track entitlements, and administer license allocations. Monitor usage and ensure license compliance, timely renewals, and cost-effective utilization.
- AI Agent Lifecycle &

• Deployment

: Administer AI "agent" solutions (e.g. chatbots, Copilot plugins) including creation, configuration, deployment, regular updates, and eventual retirement. Maintain efficient AI agent operations aligned with security and performance standards.
- Operational Support &

• Issue Resolution

: Provide hands-on technical support for enterprise AI tools. Triage and resolve incidents, bugs,



and user issues - for example, troubleshooting Microsoft Copilot errors or AI feature malfunctions in Microsoft 365. Manage service requests and escalate complex problems to vendors or development teams as needed.
- Utilization Monitoring &

• Cost Optimization

: Continuously monitor AI tool usage and performance metrics. Analyze consumption patterns and costs, then implement optimizations or user guidance to maximize value and efficiency of AI services within budget.
- Reporting &

• Metrics

: Develop dashboards and regular reports on AI tool utilization, service performance, and support metrics (e.g. incident volumes, resolution times, license utilization). Present insights to management, highlighting ROI and improvement opportunities.
- Governance &

• Compliance

: Enforce AI usage governance policies, security standards, and risk controls. Ensure third-party AI solutions comply with enterprise data protection, privacy, and compliance requirements. Lead periodic audits and risk assessments of AI tool usage.
- Configure and support AI Agent capabilities and related administrative settings.
- Evaluate new features and configuration options; assess downstream impacts of change prior to enablement.
- Support testing and validation of configuration changes prior to production enablement.




- Maintain repeatable intake and support processes for third-party AI solution administration requests.
- Provide clear stakeholder communication regarding configuration changes, impacts, and resolution status.
- Other duties as required.

Supervisory Responsibilities: N/A

Qualifications, Knowledge, Skills, and Abilities Education:

Bachelor's degree in information technology, Information Systems, Computer Science, or related field, preferred

Experience

- 5-8 years of relevant experience, required (enterprise SaaS administration, licensing, and configuration ownership)
- 2 years supporting AI solutions (Copilot/Copilot Studio and/or other enterprise AI tooling), required (can be concurrent with the above)

Software

Experience in at least 2 of the following, required:

- Microsoft Copilot
- Copilot Studio
- Microsoft 365 Admin Center (with emphasis on Copilot/Copilot Studio administration)

Experience in the following, preferred:
- ServiceNow
- Claude AI (enterprise platforms and/or AI-related solutions)
- OpenAI ChatGPT Enterprise

Language(s):

English

Other Knowledge, Skills, & Attributes

- Strong understanding of license management concepts, access controls, and administrative governance
- Ability to perform technical deep dives and translate configuration options into practical recommendations
- Licensing & Vendor Management: Experience in software license management, procurement negotiations, or dealing with third-party SaaS vendors is a plus.
- AI Tools & Platform Exposure: Prior exposure to multiple AI platforms or enterprise tools (e.g. Azure OpenAI, OpenAI APIs, Google AI) and knowledge of AI governance frameworks or ethical AI practices.

📌 CBS IT-AI Operation Sr Analyst-Sr Associate-HYD (India)
🏢 BDO RISE Private
📍 India