About XBE
XBE is transforming the heavy materials, logistics, and construction industry — the companies that produce and haul ready-mix concrete, asphalt, and aggregates, and the heavy-civil contractors who buy from them. What began in 2017 as a single tool for coordinating trucking capacity has grown over the years into a full "System of Action" spanning scheduling, dispatch, materials, equipment, pricing, and finance — and expanded further through acquisitions of BCMI, Price Bee and Gauge. In 2026 we launched Agent XBE, an AI agent that doesn't just report on operations — it plans, dispatches, and executes them end-to-end.
Our mission: help customers improve efficiency, reduce risk, and drive growth in one of the world's largest and most under-digitized industries. We operate with a high-ownership culture grounded in maturity, composure, and abundance — and we celebrate collaboration, expertise, and innovation.
Location & Schedule
Remote (India) • US business hours (typically 6:30 PM–3:30 AM IST, Mon–Fri).
The Opportunity
You won't be "back-office support." You'll be a strategic partner guiding enterprise clients from onboarding to long-term value across a growing, multi-product platform — designing adoption plans, translating field workflows (dispatch, plant production, trucking, compliance) into product outcomes, and helping customers move from software that reports on their operations to an AI agent that runs them.
What You'll Do
Onboard & Empower
Lead kickoff meetings with recent customers, define success plans, and manage implementations from start to finish — across XBE's core platform and, where relevant, BCMI, Giant Anchor, Gauge, or PriceBee.
Deliver engaging training sessions that make even the most complex workflows simple to understand, for both operationally-minded field users and back-office finance/admin teams.
Ensure customers achieve a fast time-to-value and feel confident using the platform — including early exposure to Agent XBE where applica
📌 Customer Success Manager (India)
🏢 XBE
📍 India