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Job Description:

Primary Duties & Responsibilities:

Global REF Operating Model Adoption (Standards & Ways of Working):
Represent the Bengaluru GCC within the REF operating model; ensure site execution follows REF standards, governance rhythms, and reporting requirements:.
Implement and maintain standardized ways of working (e.g., governance packs, KPI definitions, reporting formats, escalation paths, change control routines).
Contribute site insights, lessons learned, and improvement opportunities to regional/global REF forums and drive replication of best practices where applicable.
IFM Governance & Contract Management (ISS):




Act as Takeda’s senior local point of contact for ISS and lead the site governance cadence (weekly/monthly/quarterly as appropriate).
Maintain explicit scope and service expectations aligned to the global IFM framework (MSA), applicable local SOWs, and Takeda policies; drive disciplined change control: and documentation.
Hold the IFM partner accountable: for contractual performance, operational discipline, service quality, and continuous improvement commitments; challenge constructively: and escalate when outcomes, risks, or budget integrity are threatened.
Service Outcomes Oversight (Soft & Hard Services):
Provide strategic oversight of soft and hard services to ensure consistent outcomes across the site (e.g., maintenance performance, workplace services, helpdesk/work order responsiveness, vendor coordination).
Lead cross-functional operational alignment and decision-making: across local stakeholders (and engage regional/global partners when required) to secure end-to-end service outcomes and collea

📌 Facilities Operations Lead, Bengalaru (Bengaluru)
🏢 Takeda
📍 Bengaluru