HIRING | BROADBAND OPERATIONS DOMAIN SME ?

Location: Bangalore

Experience: 10–12 Years

Budget: Up to ₹22 LPA

Work Mode: Work From Office – 5 Days a Week

About the Role

We are looking for an experienced Broadband Operations Domain SME to provide domain leadership for AI-driven transformation programs focused on broadband service operations and customer experience.

Requirements

Key Skills & Requirements

✠Broadband Access Networks – FTTH/FTTx, GPON/XGS-PON ✠Wi-Fi & Home Network Operations ✠CPE Lifecycle Management ✠Broadband Fault Management & Troubleshooting ✠Service Assurance Platforms ✠NOC Processes & Customer Support Workflows ✠OLT, ONT/ONU, BRAS/BNG, DHCP, DNS & AAA ✠Subscriber Provisioning & Activation ✠SNMP Traps, Syslog, NetFlow/IPFIX & Device Telemetry ✠Network Monitoring, Alarm Management & Performance Metrics ✠Broadband KPIs – MTTR, FCR,



Repeat Fault Rates & Device Health ✠OSS & Operational Support Systems ✠TR-069 & TR-369

✠TD-181 Data Model

AI & Transformation Responsibilities

• Define and validate broadband operational workflows and AI use cases

- Identify opportunities for AI, automation, and analytics-driven optimization
- Support AI use cases based on CPE and Broadband Network Telemetry
- Collaborate with Solution Architects, Data Scientists, AI Engineers, and Operations Teams
- Validate operational data, telemetry, KPIs, and customer experience metrics
- Convert troubleshooting procedures and SOPs into structured knowledge assets
- Support UAT, stakeholder workshops, requirement reviews, and operational sign-offs
- Define baseline KPIs and success metrics for transformation programs

📌 Broadband Operations Domain Sme (Bengaluru)
🏢 Vrinda International
📍 Bengaluru