Job Summary:

We are seeking a Customer Support Executive to handle customer inquiries, resolve issues, and ensure a smooth post-purchase experience. The ideal candidate should have robust communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

- Respond to customer queries via phone, email, and chat.

- Address customer concerns regarding orders, deliveries, refunds, and product information.

- Coordinate with internal teams to resolve customer issues efficiently.

- Maintain detailed records of customer interactions and resolutions.

- Provide timely follow-ups to ensure customer satisfaction.

- Assist in preparing reports related to customer queries and resolutions.

Requirements:





- Prior experience in customer service is a must

- Strong verbal and written communication skills in Hindi and English (additional languages are a bonus).

- Basic proficiency in Microsoft Excel for data entry and reporting.

- Ability to handle customer complaints with patience and professionalism.

- Problem-solving skills and a proactive approach to addressing customer concerns.

- Willingness to work from the office.

If you enjoy helping customers and want to be part of a dynamic team, apply now!

📌 Associate - User Experience (Bengaluru)
🏢 Afforis Health Technologies
📍 Bengaluru