Job Requirements

Roles & Responsibilities

- Serve as the primary point of contact for customers post-sale and ensure timely and effective communication.
- Manage and update client data on CRM platforms Salesforce etc.
- Handle customer queries, complaints, and service requests promptly and professionally.
- Coordinate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
- Ensure customer onboarding and documentation processes are smooth and compliant.
- Contribute to customer-centric process enhancements and experience initiatives.
- Monitor, measure, and improve Customer Satisfaction (CSAT) scores to meet organizational goals.

Work Experience

Skills Required:

- Advanced Communication
- Customer Orientation
- Relationship Building
- Interdepartmental Coordination

Benefits

Benefits:





Office Perks

- Office cab/shuttle
- Cafeteria
- Office gym

Professional Support & Learning

- Job and soft‑skill training
- Qualified degree assistance
- Sponsorship for education
- Rewards and recognition
- Course reimbursements

Financial Benefits

- Mobile bill reimbursements
- Performance bonus
- Relocation assistance
- Car lease
- Loyalty discount
- Employee referral program

Health & Insurance

- Health insurance
- Life insurance

Leave Entitlements

- Annual leave
- Maternity leave

*Pls note some benefits are grade specific and may not be applicable to your grade.

📌 Assistant Manager - Customer Service (Mumbai)
🏢 Kalpataru
📍 Mumbai