Your tasks

- Responsible for all required correspondence with clients. Maintaining a positive and professional attitude towards customers always.
- Responding promptly to customer queries.
- Monitoring TAT – Coordinating with labs and report reviewers and ensuring release of reports on time. Intimating customers for any delay and convincing customer satisfactorily.
- Receiving and analyzing customer feedback.
- Emailing and dispatching of test reports and invoice to customers on time
- Obtaining Customer feedback – Acknowledging customer complaints / queries and forwarding to concern.
- Coordinating with lab managers for technical analysis of results.
- Updating Lab Managers on complaints
- Managing a team of customer service representatives
- Ensure customer satisfaction and provide professional customer support

Your tasks

- Graduate / Post-graduate in Science/ Commerce.
- Minimum 5 years of experience in customer service and support role preferably in commercial testing lab.

What We Offer

- Opportunity to be part of a reputed,



quick-growing international testing and inspection organization
- A collaborative and supportive work environment with strong focus on employee well-being
- Structured training and development programs to build your technical and professional skills
- Exposure to diverse industries including food, agriculture, water, and personal care products
- Competitive salary package with performance-based incentives
- Clear career growth opportunities within the organization
- Benefits as per company policy (leave, insurance, allowances, etc.)
- A culture that values integrity, safety, and continuous learning

Work Area: Manufacturing, Consumer Products & Food

Country/Region: India

Job Location: Bangalore

Working Model : Onsite

Employment Type: Full time / regular

Company: TUV SUD South Asia Pvt. Ltd.

Org Unit Code

Requisition ID: 7083

📌 Analyst 1 1 1 1 (Kolkata)
🏢 TUV SUD
📍 Kolkata