Job Description

RB-LS:Service RM
INTERNAL USAGE:
No. of Vacancies: Manager: Regional Head-Sky Service
Is a Team leader N Team Size:
Grade: Deputy Manager/ Manager/ Sr. Manager
Business: Retail Banking Department: Liability Sales Sub-Department: Service
Location: -
About Liability Sales
The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank.
AbouttheRole
SKY Service Manager is responsible to manage SKY Segment mapped clients to ensure swift query handling, high level of client engagement and client delight. Sky Service Manager is also responsible to ensure compliance towards the policies and procedures.
Key Responsibilities
Managing Citi SKY Segment customers, ensuring swift handling of queries and concerns

HNI client engagement to ensure client satisfaction

Ensuring NIL presidential,



Regulatory and ERU escalations for the portfolio assigned

Undertaking various initiatives to meet service deliverables and ensure a high level of engagement with the customer.

Coordination with the operations team effectively to ensure seamless execution of customer instructions.

Close monitoring and reduction of instruction INEXs (rejects)

Track and ensure complete control on daily service deliverables SLS/NSDL s/ RFI/referral queries.
- Handling of FCY remittance and close looping relevant queries

Working towards achieving a satisfactory audit rating.

Complete adherence to all KYC and AML policies
- Ensure that compliance issues are resolved with urgency and escalated a timely manner

Qualifications
Optimal qualification for success on the job is:

Graduate/ Post graduate from a recognized institute

4-7 years in a relevant role/ BFSI sector

Role Proficiencies:
For successful executio

📌 RB-LS:Service RM (Mumbai)
🏢 Axis Bank
📍 Mumbai