- You will be responsible for improving services and co-create creative user experiences at CaratLane stores online website/app. The UX designer in the team will be the leader of omnichannel glue that will also bring together and bind the physical and digital retail experiences will work more on a feature to feature basis but the large process will include improving the online ecommerce through researching, developing and testing ideas.
- You will also plan, organise resources make CaratLane stores frictionless with the aim of creating a quality digital tools as well as customer experience at the store website/app.The successful execution of a service design at caratlane requires three different components to work harmoniously together across the entire business:
- People. The employees, product design, tech. and the consumers.
- Tools. The diverse list of physical and digital artefacts required by the retail business to support experiences. Some examples: ecommerce technology, physical click and collect counters, business architecture and/or business system connectivity.




- Processes. All the workflows and ways of working needed to control and operate the people and props in line with consumer expectation.

Essentially UX designer will look at two major context at CaratLane :
- Pre-purchase. The service design activities that work to enhance the experience when the consumer is in the moment to engage at store or online.
- Post-purchase. The service design activities that create amazing experiences after the consumer has turned into a customer. All post-purchase activities start at the moment the consumer has parted with his/her money, right through to the point the consumer receives the product.
- Its important to note that both pre- and post-purchase comprise a mix of front of house and behind the scenes activities. You will collaborate with Online - Product Design, Tech Management along with Merchandise and Retail sales. Think of service design activities at Car

📌 UX Designer (Mumbai)
🏢 Caratlane
📍 Mumbai