Location: IN - Bangalore 24/7 | Job-ID: 216132 | Contract type: Standard |
Business Unit: IT Consulting

Life on the team

As a Senior Technical Consultant – Genesys, you will be responsible for
providing expert design, consultancy, and technical services for Computacenter’s
Genesys Cloud CX platform, which underpins the Global Service Desk. You will
lead on technical change initiatives aimed at delivering innovation and
continuous improvement across the platform. This includes working closely with
business stakeholders and our partners to identify, assess, design, and
implement enhancements that enable current capabilities and elevate service
performance.

What you will do

* Act as the technical authority for the Genesys Cloud CX platform, ensuring
solutions are aligned with solution standards and business objectives
* Lead the design and implementation of platform innovations and enhancements,
collaborating with business stakeholders and external vendors.
* Deliver expert consultancy on internal, customer-facing, and business-led
initiatives involving Genesys Cloud CX.




* Contribute to the strategic roadmap for Genesys Cloud technologies,
identifying opportunities for continuous improvement.
* Produce clear, concise, and well-structured technical documentation to
support solution design, governance, and delivery.
* Assess, design, and deliver new capabilities or technical solutions, working
in partnership with suppliers and internal teams.
* Support pre-sales and discovery activities, guiding business units in the
adoption of platform standards and best practices.

What you'll need

* Bachelor’s degree in Telecommunications, Computer Engineering, Computer
Science, or related discipline or equivalent professional experience.
* 8+ years of experience in consulting for Genesys Cloud CX or similar CCaaS
platforms.
* Deep technical knowledge of Genesys Cloud CX, with hands-on experience using
Architect to build omni-channel flows (Voice – IVR, Web Chat, Chatbot,
Email).
*

📌 Senior Technical Consultant-Genesys (Bengaluru)
🏢 Computacenter AG oHG
📍 Bengaluru