Position:Field Service Engineer

Company:Medispec

Products Handled:
Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO₂ Incubators, Gel Documentation Systems, and other life science instruments.

Key Responsibilities:
- Install, maintain, troubleshoot, and repair scientific instruments at customer sites.
- Handle customer service requests including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdown services, and technical support.
- Perform instrument calibration, preventive maintenance, and performance validation.
- Provide technical demonstrations and assist the sales team with customer-specific technical requirements.
- Improve and upgrade service tools, jigs, and operational procedures when required.
- Recommend improvements in equipment operation and maintenance processes.
- Train customers on instrument usage, maintenance, and best practices.




- Collect and analyze customer feedback to enhance product reliability and service quality.
- Maintain service documentation, update product manuals, and submit regular service reports.
- Participate in training programs and stay updated with the latest technological developments.
- Coordinate with internal technical teams and contribute insights for product improvement.

Requirements:
- Education:Bachelor’s/Master’s Degree or Diploma in Engineering (Electronics, Biomedical, Instrumentation, or related field).
- Experience:Minimum 2+ years of experience servicing analytical or life science equipment.
- Strong troubleshooting and diagnostic skills.
- Ability to work independently and manage multiple service requests.
- Valuable communication and customer handling skills.
- Willingness to travel up to 75% within the assigned region.

Work Location: In person

📌 Field Service Engineer (Bengaluru)
🏢 Medispec (I
📍 Bengaluru