Location: Arena Animation - Kankurgachi, Kolkata
Type: Full time | On-site
About the Role
This role serves as the first point of contact for prospective students and plays a key role in converting enquiries into admissions through effective communication and consistent follow-ups.
Key Responsibilities
1. Telecalling & Lead Management
- Handle inbound and outbound calls professionally.
- Contact prospective students generated through digital marketing, walk-ins, referrals, events, and other lead sources.
- Qualify leads by understanding the student's educational background, interests, and career aspirations.
- Schedule counselling appointments and encourage walk-ins.
- Maintain regular follow-ups until admission or closure.
- Update lead status and follow-up activities accurately in the CRM.
2. Student Counselling
- Counsel prospective students and parents regarding Arena Animation courses, curriculum, certifications, placements, and career opportunities.
- Explain course features, fee structures, payment plans, and batch schedules.
- Address queries and objections confidently while providing appropriate solutions.
- Assist Senior Counsellors during admission discussions and documentation.
- Ensure a positive counselling experience for every prospective student.
3. Admissions Support
- Assist in completing admission formalities and document collection.
- Coordinate with the academic and administrative teams for student onboarding.
- Maintain enquiry records, admission registers, and student databases.
- Support admission drives, seminars, workshops, and promotional events.
4. Customer Relationship Management
- Build strong relationships with prospective students and parents.
- Collect feedback from enquiries and communicate recurring concerns to the management.
- Maintain professionalism and confidentiality in all student interactions.