Job Overview:
Key Responsibilities:
- Ensure compliance with company quality standards and processes.
- Provide constructive feedback to agents to improve performance.
- Conduct regular quality audits and maintain scorecards.
- Identify trends and areas of improvement in customer interactions.
- Prepare quality reports and share insights with management.
- Collaborate with training teams to improve agent performance.
- Handle calibration sessions to maintain consistency in evaluations.

Required Skills & Qualifications:
- Minimum 2 years of experience as a Quality Analyst in BPO.
- Strong understanding of call quality parameters and KPIs.
- Excellent listening, analytical, and communication skills.




- Ability to provide explicit and actionable feedback.
- Good knowledge of MS Excel and reporting tools.
- Attention to detail and problem-solving mindset.

Preferred Skills:
- Experience in international voice processes.
- Knowledge of QA tools and CRM systems.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:
- Paid time off

Experience:
- Quality Analyst: 2 years (required)
- BPO: 2 years (required)

Location:
- Zirakpur, Punjab (Zirakpur) (required)

Work Location: In person

📌 Quality Analyst (Zirakpur)
🏢 Job Quest
📍 Zirakpur