Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Deputy Manager - AR Collections is responsible for managing Accounts Receivable operations, ensuring timely follow-ups on unpaid claims, maximizing collections, and reducing AR aging. The role demands solid expertise in denial management, payer interaction, and team leadership in a US healthcare environment
- Primary Responsibilities:
- AR Collections Management
- Oversee end-to-end AR follow-up for unpaid/underpaid claims (Insurance & Patient AR)
- Ensure timely resolution of: Open AR accounts,
denied/rejected claims, underpayments
- Drive reduction in aging buckets (30+, 60+, 90+, 120+ days)
- Denial & Appeals Management
- Analyze denial reasons (coding, eligibility, authorization, etc.)
- Ensure timely filing of appeals and reconsiderations
- Reduce repeat denials through root cause analysis (RCA)
- Work with coding & billing teams to fix upstream errors
- Team Leadership & Operations
- Manage a team of 20-70 AR callers / analysts / team leads.
- Track: Daily productivity (calls/claims worked)Quality scores, Attendance & adherence
- Conduct: Daily huddles, performance reviews, skip-level meetings
- Client & Payer Interaction
- Act as SPOC for client communication
- Participate in client calls: Weekly performance reviews, Monthly/Quarterly business reviews
- Handle escalations related to aging accounts or revenue loss
- KPI & Performance Management
- Monitor key AR metrics: Days in AR
📌 Deputy Manager (Chennai)
🏢 Optum
📍 Chennai