Summary of the Role:
To provide service and support to Customers and Commercial Division and be a link between Internal and external customers. To perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts.
Responsibilities / Accountabilities:
- Communication
To execute this area of responsibility, the role is expected to coordinate among internal & external stakeholders to provide quality service to customers. Some activities and areas where the incumbent needs to contribute:
- They will coordinate and facilitate communication between the different GBU's and provide a singular response to the customer.
- Providing efficient response to Customer orders, enquiries, problems to ensure complete Customer Satisfaction
- Creating and maintaining customer, sales, and other departmental links to promote co-operation, qualified communication and good customer service.
- Inform the manager of problems which could have impacts on the department, Customers or the Organization.
- Keep internal customers informed on all the developments for smooth running of business.
- Lead on continuously improving customer delight and value addition to Lubrizol.
- Order Processing
To execute this area of responsibility, the role is expected to
- Receiving purchase orders from customers, processing local sales orders into the system. For import orders inform global counter parts as per sourcing location.
- Provide Order confirmation and material availability date to customers.
- Give necessary feedback on the progress to both internal and external customers. Keep track of and when necessary expedite orders through the supply chain.
- Sending samples to customers as per request from commercial team
- Co-ordinate with the commercial team to maintain the inventory and work with plant /sample warehouse team to ensure timely delivery.
- Invoicing: Ensure all goods shipped in a given month are invoiced in the same month (Subject to change)
📌 Graduate Trainees 1 1 1 (Pune)
🏢 Lubrizol
📍 Pune