About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a versatile, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.:
Global Command Center (GCC) Site Reliability Engineer
Position Summary
Key Responsibilities
Reliability & Service Availability
- Ensure platform availability, performance, and service health within established SLAs and SLOs.
- Identify service degradation trends and proactively address reliability risks.
- Drive operational improvements to reduce incidents and improve system resiliency.
- Establish and track reliability metrics, KPIs, and service health indicators.
- Develop preventative measures to reduce future service disruptions.
Observability & Monitoring
- Configure and maintain monitoring platforms including:
- AppDynamics
- Dynatrace
- Datadog
- Splunk
- Azure Monitor
- Google Cloud Operations
- ServiceNow Event Management
- Develop dashboards, alerts, and health monitoring solutions.
- Reduce alert fatigue through alert tuning and optimization.
Automation & Engineering
- Automate operational processes and repetitive tasks.
- Develop scripts and tooling using:
- PowerShell
- Python
- Bash
- APIs
- Improve operational efficiency through self-healing and automated remediation capabilities.
- Support infrastructure-as-code and reliability engineering initiatives.
Operational Readiness
- Participate in Operational Readiness Reviews (ORR).
- Validate monitoring, alerting, runbooks, and support procedures prior to production go-live.
- Ensure escalation paths and support models are documented and operational.
Cloud & Infrastructure Support
- Support hy
📌 Site Reliability Engineer Shift Manager (Chennai)
🏢 NCR
📍 Chennai