Job Description - Guest Relations Executive (GRE)

Position: Guest Relations Executive (GRE)
Department: Front Office / Guest Relations
Location: Mumbai

Job Summary

Key Responsibilities
- Welcome guests warmly and provide a seamless arrival experience.
- Manage reservations, guest seating, and waitlists efficiently.
- Escort guests to their tables and ensure smooth coordination with the service team.
- Handle guest queries, complaints, and special requests professionally.
- Coordinate with kitchen, service, and management teams to fulfill guest requirements.
- Assist with VIP guests, celebrations, and special occasions.
- Collect guest feedback and ensure prompt resolution of concerns.
- Maintain guest records and reservation details accurately.
- Ensure high standards of grooming, hygiene, and professional communication.
- Promote restaurant offers, memberships, and loyalty programs where applicable.
- Follow company SOPs and maintain excellent customer service standards. (Indeed)

Requirements:
- Graduate or Diploma in Hotel Management/Hospitality preferred.




- 1-3 years of experience as a GRE, Hostess, Front Office Executive, or in a customer-facing hospitality role.
- Excellent communication skills in English and Hindi.
- Pleasing personality with strong interpersonal skills.
- Ability to remain calm and resolve guest concerns effectively.
- Basic knowledge of MS Office and reservation/POS systems is an advantage.
- Flexible to work rotational shifts, weekends, and holidays.

Skills Required
- Guest Relations
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem Solving
- Team Coordination
- Time Management
- Qualified Grooming
- Attention to Detail

Salary & Benefits
- Salary: As per industry standards
- Service Charge (where applicable)
- Meals on Duty
- PF & ESIC (as applicable)
- Growth and learning opportunities within the organization

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Guest Relation Executive (Mumbai)
🏢 Binge Consulting
📍 Mumbai