Receptionist - London IVF Centre

Location: Visakhapatnam
Department: Front Office / Patient Coordination
Employment Type: Full-Time

About the Role

London IVF Centre is looking for a qualified, warm and well-organised Receptionist to be the first point of contact for patients visiting the clinic.

Key Responsibilities
- Welcome and assist patients and visitors professionally.
- Handle incoming calls, enquiries and patient queries.
- Schedule, confirm and manage doctor/patient appointments.
- Coordinate patient flow and assist in maintaining smooth front-desk operations.
- Register new patients and maintain accurate patient information.
- Coordinate with doctors, nurses, counsellors and other clinic staff.
- Handle consultation fees, billing and payment receipts accurately.
- Maintain daily appointment and patient records.
- Follow up with patients regarding appointments and required visits.
- Handle patient documents and information with strict confidentiality.
- Respond to WhatsApp/online enquiries professionally when required.
- Maintain a clean,



organised and welcoming reception area.
- Escalate patient concerns or operational issues to the concerned department.
- Support general administrative activities of the clinic.

Requirements:
- Experience: 1-3 years of experience in reception, front office, hospital, clinic or healthcare administration preferred.
- Excellent verbal and written communication skills.
- Good English and Telugu communication.
- Pleasant personality and professional appearance.
- Basic computer knowledge and proficiency in MS Office.
- Good organisational and multitasking skills.
- Ability to handle patients calmly and respectfully.
- Strong attention to detail.
- Willingness to work in a healthcare environment and according to clinic shifts.

Preferred
- Previous experience in a hospital, IVF centre, fertility clinic, gynaecology clinic or diagnostic centre.
- Experience with appointment scheduling and patient coordination.
- Experience

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