Location:New Delhi

About Springer Nature

About the Brand

About the Role

This position will report to the Account Support Manager, Sales Operations.

The Account Support role is responsible for supporting renewal sales activities and ensuring smooth contract execution, invoicing, and customer communication within the assigned region. The role works closely with Sales, Finance, Legal, Tax and other stake holders Customer teams to manage renewals, maintain accurate CRM data, and support daily operational activities.

The role of Account Support Executive is vital to the business and has direct impact on customer satisfaction. The account support role is continuously enhanced by team training and by facilitating personal development.

Responsibilities:
- Generate reports and analysis on renewal sales progress for assigned region.
- Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes).
- Prepare (in CRM/ERP system) the quote and contract to trigger invoicing.
- Ensure accurate invoicing and documentation to customers




- First level support to sales and customer on license agreement changes and amendments
- Be the first point of contact for our customers with regards to contract execution, fulfillment and invoicing.
- Coordinate all customer correspondence and agreements within assigned region.
- Proactively communicate with customer, align recent contract terms & agreed fees and obtain the customer signed license.
- Manage customer requests and provide assistance on daily operations (i.e. engage with customers in order to enhance customer data quality, answer questions connected to contract data, or invoicing data).
- Provide feedback and proposals to improve sales and support workflows (in systems) to work more effective and efficient.
- Have excellent knowledge of (SalesForce) CRM system and safeguard data quality in CRM.
- Reporting: Work with sales to plan, drive and track quarterly and yearly renewal closure including large renewa

📌 Account Support Executive (Delhi)
🏢 Springer Nature
📍 Delhi