Job Description - Telecaller

Employment Type

Contract - 6 Months (Extendable based on performance and business requirements)

Location

Hyderabad (Work from Office)

Job Summary

Key Responsibilities
- Handle inbound and outbound calls from prospective students and parents.
- Explain overseas medical education programs, admission process, eligibility, and available universities.
- Capture and update lead information accurately in the CRM system.
- Qualify leads based on student requirements and eligibility.
- Schedule counselling sessions with admission counsellors or university representatives.
- Follow up with prospective students until admission closure.
- Address basic queries professionally and escalate complex queries when required.
- Maintain daily call logs, follow-up records, and conversion status.
- Achieve daily, weekly, and monthly calling and lead conversion targets.
- Ensure a positive customer experience throughout the admission journey.

Eligibility & Experience
- Minimum 1 year of experience in Telecalling, Customer Support, Inside Sales,



or Education Counselling.
- Experience in the education, overseas education, or admissions industry will be preferred.
- Fresh graduates with exceptional communication skills may also be considered.

Required Skills:
- Excellent verbal communication skills.
- Fluency in English, Hindi, and Telugu is mandatory.
- Knowledge of additional Indian or international languages will be considered an added advantage.
- Good listening and interpersonal skills.
- Ability to convince and build rapport with prospective students and parents.
- Solid follow-up and organizational skills.
- Positive attitude and willingness to achieve targets.

Educational Qualification
- Graduate in any discipline.

Working Days & Hours
- 6 Days a Week
- Shift timings as per business requirements.

Contract Duration
- 6 Months (May be extended based on performance and organizational requirements.)
- Customer-centric approach.
- Professional comm

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