Description:
If you are passionate about customer success, thrive on solving challenging problems, and aspire to grow your career within a energetic Product Support team, this role is for you.

A Typical Day in the Life Includes:
- Collaborate with internal teams including Product Management, Development, and Cloud Operations to resolve escalated issues.
- Document knowledge in the form of incident notes, technical articles, and operational procedures.
- Prioritize and manage multiple open issues while delivering consistent updates to stakeholders.
- Participate in customer calls and screen-sharing sessions to support complex issues.
- Contribute to continuous improvement initiatives within the support organization.

Basic Qualifications:
- Problem solving experience; being able to dissect technical problems and translate findings to non-technical users.
- Experience with SQL and relational databases (e.g., MS SQL Server, Oracle).
- Experience thriving in a global team environment with mínimal supervision.
- Experience with enterprise software in areas like HR Talent,



Workforce Management, etc is a plus.

Preferred Qualifications:
- Experience with Infor Solutions: Proficiency in supporting Infor products (e.g., CloudSuite, M3, LN, Syteline, Workforce Management) is highly advantageous and demonstrates familiarity with enterprise solutions.
- Familiarity with ITIL Processes and Support Tools: Hands-on experience with ITIL-compliant processes and ticketing systems, such as ServiceNow, Salesforce, or Jira.
- Technical Expertise: Practical experience with Java for troubleshooting and resolving technical issues.

About Infor:
About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a g

📌 Product Support Analyst (Hyderabad)
🏢 Infor
📍 Hyderabad