At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Communicating with customer/adjuster to understand their requirement and meeting their needs, serves the Customer with empathy; and follows up to ensure that the customer needs have been met.* Managing and researching on property scheduling cases, working with highly complex customers/adjuster communications, concerns, conflicts and issues.
Key Responsibilities:
- Communicate empathy and timely with customers and helps them through their scheduling in a rapid, fair and easy manner.
- Will be reviewing claims and doing follow-up through Calling ( outbound and inbound calls )
- Retrieving claim related documents, obtain additional information if missing
- If offered the role you will go through training. You will receive ongoing support, mentoring, and coaching as you develop in your career.
Education and Experience- Bachelors degree or equivalent experience
- Insurance domain certification, example AINS, AIC etc. Will be preferred.
- Experience in voice process and Zeal to learn about property
- Are known for clear and professional communication, both written and verbal.
Functional Skill- Knowledge of insurance policy, coverage, and regulation.
- I for details and accurate preparation for data to access value of the estimate.
- Investigate, evaluate, and identify requirements for the claim basis. The information provided.
- Ability to realize available tools to capture information accurately.
Note : Open for all resources with Voice Skillset.
Primary Skills
Consumer Protection, Customer Data Management, Performance Management (PM), Relationsh
📌 Customer Service Associate Iii (Pune)
🏢 Allstate
📍 Pune