Location: Gurugram (Onsite)

Type: Full-Time

Experience: 1-2 Years

About KSHM

We’re a roots-driven lifestyle brand blending Indian spirit with up-to-date everyday living. Focused on comfort, movement, and thoughtful design, we create pieces that flow from yoga to work.

Loved by 2L+ customers and a growing 90K+ IG community, we’re building a brand that evolves with the people who wear it.

Key Responsibilities:
- Understand customer issues and provide accurate solutions or escalate when necessary.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Ensure a high standard of written communication, including proper grammar, tone, and clarity.
- Collaborate with other teams (Operations, Sales, Product) to provide complete solutions.
- Identify recurring issues and suggest improvements to processes or products.
- Follow company policies and guidelines to ensure consistency in communication.

Key Skills & Competencies:
- Exceptional written communication and grammar skills.




- Ability to handle multiple conversations simultaneously.
- Problem-solving mindset with a customer-first approach.
- Patience, empathy, and professionalism in handling queries.
- Familiarity with customer support tools is a plus.Attention to detail and ability to maintain accurate records.

Qualifications:
- Bachelor’s degree or equivalent.
- 1-3 years of experience in customer support or related roles preferred.
- Robust typing and digital communication skills.

Why Join Us:
- Opportunity to work in a dynamic and fast-growing environment.
- Learn from a collaborative team focused on delivering excellent customer experiences.
- Exposure to innovative customer support processes and tools.

Timing : 2 PM to 11 PM

Pay: ₹15,000.00 - ₹30,000.00 per month

Application Question(s):
Work Location: In person

📌 Customer Service Representative (Gurugram)
🏢 Kshm
📍 Gurugram