Center Manager - KOZA Aesthetic Care

Location: Bengaluru, India
Employment Type: Full-Time

About KOZA Aesthetic Care

KOZA Aesthetic Care is a premium aesthetic and wellness clinic dedicated to delivering exceptional client experiences through advanced skin, hair, body, and wellness treatments. We believe that outstanding customer service and operational excellence are just as important as clinical expertise.

Role Overview

Key Responsibilities
- Manage the daily operations of the clinic and ensure smooth workflow.
- Lead, motivate, and supervise front desk executives, therapists, and support staff.
- Handle inbound and outbound client calls, answer enquiries, and guide potential clients through their treatment journey.
- Conduct client consultations, understand their concerns, recommend suitable treatment plans, and convert enquiries into bookings.
- Follow up with leads, missed consultations, and existing clients to maximize conversions and retention.
- Drive monthly revenue targets through consultations, treatment conversions, and upselling appropriate services.




- Build robust relationships with clients and deliver an exceptional customer experience from enquiry to post-treatment follow-up.
- Handle client queries, concerns, and escalations professionally.
- Monitor appointments, scheduling, billing, and clinic administration.
- Track sales performance, KPIs, lead conversion rates, and operational reports.
- Coordinate with doctors and clinical teams to optimize patient flow.
- Maintain inventory and coordinate procurement of clinic supplies.
- Ensure adherence to SOPs, hygiene standards, and company policies.
- Support marketing initiatives, promotional campaigns, and local outreach activities.

Requirements:
- Bachelor's degree in Business, Hospitality, Healthcare Management, or a related field.
- 3-6 years of experience managing an aesthetic clinic, dermatology clinic, cosmetic clinic, wellness centre, or similar customer-facing business.
- Proven experienc

📌 Center Head (Bengaluru)
🏢 KOZA Aesthetic Care Clinic
📍 Bengaluru