Nagpur, Maharashtra

Job Summary

Workspace ONE MDM Engineer

Key Responsibilities

Role Overview\
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Provides operational and support-focused administration of VMware Workspace ONE UEM, handling day to day device management, user issues, and standard change requests in an enterprise setting.\
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Key Responsibilities\
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- Perform L1 support for Workspace ONE UEM\
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- Support device enrollment, compliance, and app deployment\
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- Manage iOS, Android Enterprise, Windows 10/11, macOS devices\
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- Configure and maintain profiles, restrictions, and policies\
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- Troubleshoot enrollment failures, app install issues, and sync problems\
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- Support Azure AD / Entra ID integration and certificate issues\
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- Execute standard changes, upgrades, and health checks\
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- Maintain documentation, SOPs, and knowledge articles\
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Skills & Experience\
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- 2-4 years in MDM / Endpoint Management / EUC\
\Skill Requirements

Hands on experience with Workspace ONE UEM\
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- Working knowledge of iOS, Android Enterprise, Windows MDM\
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- Experience supporting Azure AD, AD, PKI, Conditional Access\
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- Strong troubleshooting and customer support skills\
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Workspace ONE MDM Engineer - L3 Role\
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Role Overview\
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Acts as technical authority and escalation lead for Workspace ONE UEM, owning solution design, complex troubleshooting, platform optimization, and roadmap alignment.\
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Key Responsibilities\
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- Own L1 escalations and complex MDM issues\
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- Design and optimize Workspace ONE UEM architecture\
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- Lead enrollment strategy (ABM, Android Enterprise, Autopilot)\
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- Define security, compliance, and conditional access models\
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- Integrate Workspace ONE with Azure AD, SSO, PKI, and security tools\
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- Drive platform upgrades, enhancements, and standardization\
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- Support audits, risk reviews, and enterprise governance\
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- Create design docs, runbooks, and best practices

📌 Senior Engineer (Nagpur)
🏢 HCLTech
📍 Nagpur