Job Summary

Key Responsibilities
- Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, exchanges, refunds, and cancellations as per company policy.
- Coordinate with internal departments such as Warehouse, Logistics, Sales, and Accounts to resolve customer issues.
- Maintain accurate records of customer interactions in the CRM system.
- Follow up with customers to ensure timely resolution of their concerns.
- Educate customers about products, services, and company policies.
- Meet defined response time, resolution time, and customer satisfaction (CSAT) targets.
- Escalate unresolved issues to the appropriate department or manager.
- Prepare daily, weekly, and monthly customer service reports as required.

Required Qualifications
- Bachelor's degree in any discipline.
- 1-3 years of experience in Customer Support or Customer Service.
- Freshers with excellent communication skills may also apply.
- Familiarity with order management systems and customer support tools.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Badshahpur)
🏢 Chupps
📍 Badshahpur