Job Summary

Key Responsibilities
- Handle inbound and outbound customer calls.
- Resolve customer complaints and provide appropriate solutions.
- Process customer orders, returns, replacements, and refund requests.
- Follow up with customers regarding pending issues.
- Coordinate with internal teams (Sales, Warehouse, and Accounts) to resolve customer concerns.
- Maintain accurate records of customer interactions in Excel or CRM.
- Ensure timely response and high customer satisfaction.
- Share daily work updates with the reporting manager.

Requirements:
- Graduate in any discipline.
- 1-3 years of experience in customer support (Voice & Chat preferred).
- Freshers with excellent communication skills may also apply.
- Good verbal and written communication in English and Hindi.
- Ability to multitask and work under pressure.
- Customer-oriented with good problem-solving skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Saki Naka)
🏢 SHOPAAREL
📍 Saki Naka