Lead Fraud & Claims Operations Representative
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- About this role:
Wells Fargo is seeking a Lead Fraud & Claims Operations Representative to be part of our Detection Operations group.
- Key Responsibilities

Operational Leadership & Team Support
- Provide day-to-day work leadership, guidance, and mentorship to DTFR analysts handling fraud alerts, claims, and investigations
- Support overall team performance, productivity, and quality outcomes across fraud detection and claims operations
- Act as a point of contact for escalations and assist team members in resolving complex or high-risk cases

Fraud Detection & Investigations
- Oversee and handle complex fraud alerts and investigations involving high-risk and high-value transactions across:
- Debit and Credit Cards
- Check Fraud
- Online/Digital Banking transactions
- Perform and guide end-to-end investigations, including transaction analysis, customer profile reviews, and fraud pattern identification
- Ensure appropriate alerts handling, escalation, and decisioning in line with risk appetite





KYC/AML & Regulatory Compliance
- Ensure adherence to US banking regulations (e.g., Regulation E, AML, KYC guidelines)
- Support customer due diligence (CDD/EDD) and ensure compliance with internal risk policies
- Identify and escalate suspicious activity trends and potential regulatory risks

Process Improvement & Risk Control
- Proactively identify control gaps, process inefficiencies, and emerging fraud trends
- Recommend and support implementation of process improvements, tools, and automation
- Contribute to remediation of control deficiencies in processes, systems, and decision frameworks

Stakeholder Collaboration & Reporting
- Collaborate with cross-functional teams including Risk, Compliance, Operations, and Product teams
- Support preparation and delivery of fraud reporting, insights, and MIS for management review
- Provide inputs to strengthen fraud strategies and detection capabilities

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📌 Lead Fraud (Serilingampalle (M))
🏢 Wells Fargo
📍 Serilingampalle (M)