Your Role:
We are looking for a detail-oriented Non-Voice Customer Support Executive - Webform CSR to manage customer queries and service requests received through webforms and other written support channels. The role requires strong written communication, problem-solving ability, and a customer-first mindset to ensure timely and accurate resolution of customer concerns.

In this role you will play a key role in:
- Review customer concerns carefully and provide transparent, accurate, and professional written responses.
- Ensure all tickets and webform requests are acknowledged and resolved within defined turnaround time.
- Coordinate with internal teams for issue resolution and follow up until closure.
- Maintain accurate records of customer interactions, resolutions, and escalations in the system.
- Identify recurring customer issues and highlight trends to the team lead or supervisor.
- Follow process guidelines, quality standards, and compliance requirements while handling cases.
- Escalate complex or unresolved issues to the appropriate team as per defined process.




- Support customer satisfaction by delivering timely and effective service.

YOUR PROFILE:
Required Qualifications:
- 1 to 3 years of experience in non-voice customer support, customer service, or web-based support operations.
- Graduate in any discipline; additional certification in customer service is an advantage.
- Strong written English communication skills with good grammar and clarity.
- Good typing speed and accuracy.
- Ability to understand customer concerns and provide appropriate resolutions.
- Strong attention to detail and ability to manage multiple cases simultaneously.
- Willingness to work in rotational shifts, if required.

Preferred Skills:
- Ability to draft professional and empathetic written responses.
- Strong analytical and problem-solving skills.
- Good time management and prioritization ability.
- Customer-focused attitude with a process-driven approach.
- Ability to work independen

📌 Non-voice Customer Support Executive (Kolkata)
🏢 Capgemini Sogeti
📍 Kolkata