Position: Customer Support Executive
Location: Chennai
Department: Customer Service / Operations
Employment Type: Full time

Job Summary

Key Responsibilities
- Handle customer inquiries, complaints, and service requests in a professional and timely manner.
- Provide accurate information regarding products, services, offers, and company policies.
- Maintain proper records of customer interactions and follow-up activities.
- Coordinate with internal departments to resolve customer concerns effectively.
- Ensure high levels of customer satisfaction and service quality.
- Follow up with customers to ensure issue resolution.
- Prepare and maintain daily, weekly, and monthly customer service reports.
- Escalate complex issues to the concerned team when required.
- Maintain professionalism and positive customer relationships at all times.

Required Skills & Qualifications
- Any Graduate or Diploma holder.




- Excellent verbal and written communication skills in English.
- Good interpersonal and customer-handling skills.
- Ability to work in a fast-paced environment.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Strong problem-solving and multitasking abilities.
- Positive attitude and customer-centric approach.

Preferred Skills
- Ability to communicate in Hindi will be an added advantage.
- Experience in customer support, call center, hospitality, retail, or service industry preferred.
- Knowledge of CRM software is an added advantage

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Education:
- Bachelor's (required)

Language:
- English (required)

Work Location: In person

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