Design and develop solutions across the ServiceNow AI Platform
- Configure core capabilities (e.g ITSM, CSM, Now Assist, Employee Center, ITOM)
- Build reusable, scalable components using out of the box functionality
- Minimise customisation and avoid introducing technical debt
- Support integrations and automation changes
- Creating and maintaining automated workflows using Flow Designer. Create and maintain scripts, business rules, UI policies.
- Create and maintain technical knowledge documentation to support platform operations
- Working with stakeholders to gather requirements and translate them into technical solutions.
- Coordinate delivery with requesters and technical teams for testing, deployment, and follow-up of sprint items.
- Provide adhoc day-to-day ServiceNow operational support and maintain timely response handling for incidents and requests.
- Attend weekly Daily Stand Ups, GCAB, Sprint Planning and other team meetings
- Ensure all changes are properly raised through the change-management process




- Ensure the ServiceNow platform is reviewed and planned for upgrade to the latest supported release, including impact assessment, testing, deployment coordination, and post-upgrade validation.
- Work collaboratively as a team, maintain mutual respect, and support colleagues to deliver a positive and professional working workplace

Qualifications:
- Must have skills:
- 3+ years hands on experience as a ServiceNow Administrator in a production enterprise environment:
- Certified ServiceNow System Administrator with current certification
- Strong end to end knowledge of the ServiceNow platform including architecture, core tables, best practices and platform limitations
- Solid experience with ITSM modules including Incident, Problem, Change, Request Management and Service Catalog
- Experience gathering, analyzing and translating business and technical requirements into well designed ServiceNow solutions
- Understanding of Agile delivery and experience work

📌 Engineer (Servicenow Administrator) (Pune)
🏢 Nielseniq
📍 Pune