Lucknow, Uttar Pradesh

Job Summary

Key Responsibilities

2. Monitor and reconcile accounts using LTC Cash Apps tools to identify and address payment discrepancies, escalating unresolved issues as required.

3. Maintain transaction records and documentation in accordance with compliance guidelines, utilizing digital record-keeping systems.

4. Communicate attendance policies and performance objectives to team members, ensuring alignment with operational standards.

5. Conduct daily team stand-ups using collaboration tools to facilitate issue resolution and maintain workflow transparency.

6. Participate in performance review discussions, providing feedback based on metrics from LTC Collections & Helpdesk dashboards.

7. Support team motivation by implementing recognition initiatives and sharing positive outcomes to encourage retention and engagement.

Skill Requirements

1. Strong Understanding Of Ltc Cash Apps And Ltc Collections & Helpdesk Processes, Including Payment Posting, Reconciliation, And Account Management.

2.



Good Proficiency With Erp Systems And Digital RecordKeeping Platforms Relevant To Cash Application And Collections Operations.

3. Experience Using Data Analytics Tools To Track Team Performance And Payment Trends.

4. Familiarity With Customer Service Protocols And Internal Communication Tools.

5. Good Organizational And ProblemSolving Abilities For Resolving Transaction Discrepancies And Process Issues.

Other Requirements
1. Optional but valuable: Certification in Accounts Receivable, Cash Application, or related financial operations (e.g., AICPA Certified Accounts Receivable Qualified, IAB Certificate in Bookkeeping).
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📌 Senior Team Lead (Lucknow)
🏢 HCLTech
📍 Lucknow