The Portfolio Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects. The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities. The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery.

Key Responsibilities:
- Manage and mentor a team of Delivery Leads, providing guidance, coaching, workload prioritization, and performance feedback.
- Oversee multiple concurrent implementation and advancement projects.
- Create, maintain, and monitor project plans, milestones, risks, dependencies, and status reports.
- Act as the first level escalation point for project delivery issues and coordinate resolutions with leadership.
- Monitor project health, delivery KPIs, customer commitments, and implementation timelines.
- Facilitate project governance, customer status meetings, and internal delivery reviews.




- Partner with Solutions, Product, QA, and Enablement teams to ensure successful project execution.
- Manage project scope, change requests, and delivery risks.
- Track billable and non-billable utilization, project progress, and delivery milestones.
- Support continuous improvement initiatives and contribute to delivery best practices.
- Coordinate with third-party vendors and integration partners where required.

Collaborate with cross-functional teams:
- Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks
- What You Bring:
- Bachelor’s degree in business, Information Technology, Engineering, or related discipline.
- 5-8 years of experience in SaaS implementations, Qualified Services, Project Management, Delivery Management, or Customer Success environments.
- Minimum 2 years of experience leading or mentoring project teams.
- Experience managing multiple customer-facing softw

📌 Delivery Lead (Noida)
🏢 Rightsline
📍 Noida