Job Role Description:
Key Responsibilities:
- Maintain and update customer records in the CRM system.
- Coordinate with the Sales, Service and Purchase teams for timely customer support.
- Follow-up on quotations, orders, payments, and service requests.
- Schedule service visits and ensure timely customer communication.
- Resolve customer concerns and escalate issues when required.
- Prepare daily and monthly CRM reports.
- Build and maintain strong customer relationships.
Requirements:
- Bachelor’s degree in any discipline
- 1-3 years of experience in CRM, customer support, sales coordination, or a similar role.
- Freshers with excellent communication skills may also apply.
- Positive verbal and written communication in English and Tamil.
- Proficiency in MS Office (Excel, Word, Outlook).
- Solid organizational and multitasking skills.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Ability to commute/relocate:
- Mogappair West, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)