Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy advantages, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Role Summary

We are seeking a high-impact Associate Director - RCM Operations to lead large-scale back-office delivery while owning and driving end-to-end revenue outcomes.

This role goes beyond operational delivery and requires a leader who can connect back-office performance with upstream RCM drivers, influence cross-functional teams, and deliver measurable improvements in cash collections, AR days, denial rates, and net revenue realization.
- Primary Responsibilities:




- Outcome Ownership (Revenue & Performance Metrics)
- Own and drive improvement in key RCM outcome metrics, including:
- Cash collections / cash acceleration
- AR days reduction
- Denial rates & overturn rates
- Gross Collection Rate (GCR) / Managed Net Collection Rate (MNCR)
- Write-offs and revenue leakage reduction
- Translate operational performance into measurable financial outcomes
- Build solid visibility and governance around metric performance, trends, and drivers.
- Back-Office Operations Leadership: Lead large-scale back-office RCM functions (AR follow-ups, denials, payment posting, coding support, adjustments)
- Ensure high performance on:
- Productivity
- Quality
- SLA adherence
- Drive operational rigor and standardization to support consistent delivery of outcomes
- Closed-Loop Feedback with Front & Mid Office
- Actively collaborate with front-end and mid-cycle teams to address upstream issues impacting bac

📌 Associate Director Back Office Rcm Operations (Hyderabad)
🏢 UnitedHealth Group
📍 Hyderabad