Team Lead - Quality:
- Date: Jul 17, 2026
- Location:
- Bangalore, KA, IN
- Requisition ID: 22373
- Description:
- Company Profile
- Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients
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OperationalLeads a team of 12- 20 Associates - Quality Auditor and motivates them to achieve the team’ SLA
- First level escalation point of contact for the local BU/Global Team
- Responsible for the project execution, monitoring KPIs and Target compliance
- Leads the team in ensuring compliance to provisions/commitments as stipulated in the Client Service
- Monitor the team performance and provide regularly updates for specific KPIs, ensuring workload compliance and Develop and share knowledge with the team
- Oversees effective resource allocation to meet both productivity and quality metrics
- Documents issues as needed and ensures adherence to policy and procedures
- Follow standard practices and business procedures.
- Performs ad hoc data analysis and participates on various process improvement as needed.
- Validation and QA/QC - Perform validation checks for operational processes and data inputs/outputs.
- Responsible for complying the internal

📌 Team Lead (Bengaluru)
🏢 Firstsource Healthcare
📍 Bengaluru