Customer Support Executive | Freshers Welcome
Location

Ahmedabad (Work from Office)

Experience

Freshers | 6 Months - 2 Years

Employment Type

Full-Time

Salary

Up to ₹3 LPA

About the Role

Key Responsibilities
- Provide accurate information about company products, services, and processes.
- Resolve customer issues professionally while ensuring a positive support experience.
- Maintain timely follow-ups for pending customer requests and issue resolution.
- Escalate complex technical or service-related issues to the appropriate internal teams.
- Record customer interactions, feedback, and issue history in CRM software.
- Coordinate with Sales, Technical Support, and Product teams for faster issue resolution.
- Maintain high customer satisfaction by delivering prompt and effective support.
- Follow company support processes, quality standards, and service-level agreements (SLAs).
- Utilize AI-powered tools and digital platforms to improve productivity and customer experience.

Required Skills:
- Freshers are welcome to apply.




- 6 months to 2 years of experience in Customer Support, Customer Service, Client Support, or Customer Success is an added advantage.
- Excellent verbal and written English communication skills.
- Strong listening, problem-solving, and interpersonal skills.
- Positive attitude with patience and empathy toward customers.
- Basic computer knowledge and proficiency in MS Office.
- Ability to multitask and work in a fast-paced workplace.
- Strong teamwork and coordination skills.

Preferred Skills
- Basic knowledge of CRM software such as Zoho CRM, HubSpot, Salesforce, Freshdesk, Zendesk, or similar platforms.
- Familiarity with customer support tools, ticketing systems, and helpdesk software.
- Basic understanding of AI tools such as ChatGPT, Gemini, Claude, or other productivity platforms.
- Experience supporting SaaS, IT, or software-based products is an added advantage.

What We're Looking For
- Customer-focused mindset with a passion for

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