Job Requirements
Sales: Evaluation and control: Conducting business performance reviews
1. Create and distribute the targets among the members assigned to the floor/ designated area monthly; discuss with Store Manager and seek approval from the ABM
2. Develop reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate.
Sales: Retail Operations: Store Management
1. Maintain a daily report on individual’s actual vs target sales numbers and take corrective actions if appropriate
2. Place indents for the stock based on the options shown by the symphony systems and ensure optimization
3. Monitor cold calling of the potential customers list shared by the regional CEE and ensure quality of customer interaction
4. Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.
5. Drive the Golden Harvest Scheme as per the policy and ensure RSOs educate the customers about the scheme
6.



Identify people capable among the staff to conduct periodic events for customer birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customer participation through tele calling and personal invites; Coordinate with external parties to execute the programs
7. Ensure the maintenance of stock level and its replenishment as per the sales in the floor/ designated area
8. Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis
9. Address the grievances of the staff and act as the first point of contact for admin related problems
10. Conduct a joint performance appraisal meeting along with the Store Manager
11. Monitor the regular customer interactions of the RSOs and assist in closing a sale and providing customer support in exceptional cases
12. Ensure implementation of lean retaining principles in the store
Sales: Retail Operati

📌 Floor Manager (Hosur)
🏢 Titan
📍 Hosur