Position: Process Associate – Customer Support

Job Summary

We are looking for enthusiastic and customer-focused professionals to join our team as Process Associates. The role involves interacting with employees of client organizations over calls, addressing their concerns, resolving queries, and ensuring a seamless support experience.

Key Responsibilities
- Handle inbound employee support calls professionally.
- Understand employee concerns and provide accurate assistance.
- Resolve queries efficiently while maintaining service quality.
- Escalate complex issues to the appropriate team when required.
- Maintain clear and effective communication with employees.
- Ensure a positive customer service experience during every interaction.

Eligibility Criteria
- Plus Two / Higher Secondary and above.
- Strong spoken English communication skills (CEFR-B2 level).




- Valuable listening and problem-solving abilities.
- Ability to understand employee concerns and respond appropriately.
- Immediate joiners preferred.
- Willingness to work in night shifts and rotational week-offs.

Transportation

Cab facility available from 6:30 PM to 6:30 AM for employees residing within 25 km of the office premises.

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:
- Cell phone reimbursement
- Paid time off

Application Question(s):
- 100% Fluencyin English language is mandatory

Language:
- English (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Customer Care Executive(Infopark) (Kochi)
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