*Assistant Team Leader – Customer Support*

**Company:** Artfills Online Learning Pvt. Ltd.

**Location:** Nashik

**Work Mode:** Work from Office

**Timing:** 11:00 AM – 8:00 PM

**Working Days:** 6 Days a Week (Saturday & Sunday Working)

**Salary:** Up to ₹25,000 per month
About the Role

Artfills is looking for a **target-oriented Assistant Team Leader – Customer Support** to manage a team of 3–4 members and drive smooth class booking operations.
Key Responsibilities

* Manage and guide a team of 3–4 Customer Support Executives.

* Drive **daily class bookings and team targets**.

* Monitor calls, follow-ups, bookings and team performance.

* Track MIS/data and make **data-driven decisions** to improve conversions.

* Handle customer escalations and ensure timely resolution.

* Coordinate with internal teams for smooth class scheduling and bookings.





* Coach team members and ensure achievement of individual and team targets.
Requirements

* **Bachelor’s degree in any discipline.**

* 2+ years of experience in Customer Support, Customer Success, Inside Sales or similar roles.

* Experience managing a **3–4 member team**.

* Excellent communication and follow-up skills.

* Target and result-oriented approach.

* Strong analytical and data-handling skills.

* Good knowledge of Excel/Google Sheets.

* EdTech experience will be an added advantage.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Cell phone reimbursement
- Adaptable schedule
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Assistant Team Leader – Customer Support (Nashik)
🏢 Artfills online Learing Private
📍 Nashik